financetom
Business
financetom
/
Business
/
Biden administration partners with states to protect airline customers
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
Biden administration partners with states to protect airline customers
Apr 16, 2024 1:37 PM

CHICAGO (Reuters) - U.S. Transportation Secretary Pete Buttigieg on Tuesday announced a partnership with state attorneys general to fast-track investigations into complaints against airlines and ticket agents as part of the Biden administration's efforts to enhance consumer protections.

Currently, the authority to enforce passenger protections lies solely with the federal government. And while state attorneys general receive consumer complaints, airlines are not legally required to respond to their inquiries.

Under the partnership, Buttigieg said the states will investigate complaints against airlines and refer them to the U.S. Department of Transportation for priority review and enforcement action.

They will also report carriers for failure to respond to requests for information. The DOT will give the states access to its consumer complaint database.

"The truth is we need force multipliers to help meet the need given the record-breaking air travel that we have seen," Buttigieg told reporters.

Complaints about U.S. airlines climbed sharply last year even as flight cancellations dropped to a 10-year low, data from the Transportation Department shows.

The Biden administration has been aggressively pushing measures to expand consumer rights for airline passengers.

It has proposed rules to make passenger compensation and amenities mandatory when airlines are responsible for flight delays or cancellations. It has also pressed carriers to get rid of junk fees, including those for seating families together.

Buttigieg has opened numerous investigations and imposed fines for carrier misbehavior. Last year, the DOT imposed a $140 million fine on Southwest Airlines for a December 2022 holiday meltdown that led to 16,900 flight cancellations and stranded 2 million passengers.

The latest move comes as passenger traffic in the United States is projected to reach an all-time high this year.

Buttigieg said the bipartisan agreement brings together attorneys general from Republican and Democratic states.

It includes 18 states such as California, New York, Nevada and Colorado that have some of the busiest U.S. airports. The DOT said seven more states - Delaware, Massachusetts, Minnesota, Oregon, Tennessee, Vermont, and Washington - are interested in joining the initiative.

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
This sustainable jewellery brand is luring some women away from gold
This sustainable jewellery brand is luring some women away from gold
Oct 30, 2023
Aulerth's offerings range from ₹5,000 to as high as ₹2.8 lakh. Are women willing to spend this much on jewellery made from scrap? Founder and CEO Vivek Ramabhadran definitely believes so. Aulerth produces couture-inspired pieces in association with designers like JJ Valaya, Suneet Varma, among others. It has reported 33% repeat customers in the past year and expects a spike to 40% soon.
Tata Power Renewable Energy wins 200-MW project in collaboration with SJVN
Tata Power Renewable Energy wins 200-MW project in collaboration with SJVN
Nov 28, 2023
The firm and dispatchable renewable energy (FDRE) project, designed with a hybrid of solar, wind, and battery storage, is aimed at providing a stable and dispatchable energy supply during peak hours. Shares of Tata Power Company Ltd ended at ₹270.75, up by ₹12.60, or 4.88%, on the BSE.
SJVN secures 200-MW wind power project at ₹3.24 per unit
SJVN secures 200-MW wind power project at ₹3.24 per unit
Nov 16, 2023
Projected to generate 482 million units in its inaugural year post-commissioning, the cumulative energy generation over a 25-year span is anticipated to reach 12,050 million units. Shares of SJVN Ltd ended at ₹75.17, down by ₹0.50, or 0.66%, on the BSE.
Suzlon's S144–3 MW wind turbines get big boost from Indian government
Suzlon's S144–3 MW wind turbines get big boost from Indian government
Nov 15, 2023
Th Suzlon wind turbines received the RLMM (Revised List of Models & Manufacturers) listing from the Ministry of New and Renewable Energy, marking an important milestone for the successful commercialisation of the product. Shares of Suzlon Energy Ltd ended at ₹40.49, up by ₹1.85, or 4.79%, on the BSE.
Copyright 2023-2025 - www.financetom.com All Rights Reserved